Retail Customer Experience Associate, Aurora Town Center - Full Time

$34,320 - $48,048/Yr

Macy's - Aurora, CO

Full-time - Entry Level

Aurora, CO

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience by providing personalized service and driving sales across various platforms. This role emphasizes collaboration with colleagues and requires a proactive approach to meet customer needs, whether in-store or through virtual selling. You will embody the company's service model and contribute to a positive shopping environment.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually.
• Leverage product knowledge and digital resources to educate customers and increase sales.
• Assist customers in making informed product choices, focusing on size and fit in apparel.
• Promote services using company social media and sales promotion calendars to drive sales.
• Develop and maintain relationships throughout the store to problem-solve for customers.
• Communicate daily customer feedback to the Sales and Customer Experience Manager.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers and peers.
• Flexible availability, including days, evenings, weekends, and holidays.
• Resourceful and able to adapt quickly to changing priorities.

Benefits

• Store discount
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance