Macy's - Aurora, CO
posted 2 months ago
As a Retail Customer Experience Associate at Macy's, you will play a crucial role in enhancing the customer experience by actively engaging with customers and addressing their needs. Your primary responsibility will be to sell merchandise while providing exceptional service, whether in-store or through virtual selling platforms. You will be expected to drive sales growth by leveraging your product knowledge and utilizing digital resources to educate customers on their options, ensuring they make informed choices about their purchases. This position embodies the Own Your Style service model, requiring a proactive and personable approach to customer service. In this role, you will collaborate closely with your peers, particularly the At Your Service colleagues, to create a seamless shopping experience. You will also connect customers with Personal Stylists when necessary, ensuring they receive tailored assistance. Your ability to develop and maintain relationships throughout the store will be essential in problem-solving and achieving the best outcomes for customers. You will communicate regularly with the Sales and Customer Experience Manager, providing valuable feedback to enhance the overall customer experience. Additionally, you will be responsible for maintaining department recovery standards, which includes keeping the selling floor and fitting rooms organized and presentable. Adhering to asset protection control and compliance procedures is also a critical aspect of your role. This position requires flexibility in availability, as you may be scheduled to work days, evenings, weekends, and holidays. Your commitment to upholding Macy's ideals of diversity, inclusion, and respect will be vital in fostering a positive work environment.