Retail Customer Experience Associate, Briarwood - Full Time

Macy's - Ann Arbor, MI

Full-time - Entry Level

Ann Arbor, MI

General Merchandise Retailers

About the position

As a Senior Customer Experience Associate at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling strategies. This role involves engaging with customers both in-store and virtually, driving sales across various platforms, and collaborating with team members to create a welcoming shopping environment. Your contributions will be vital in achieving sales goals and fostering customer relationships.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually.
• Assist customers by making product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
• Engage with customers during their shopping journey to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to enhance customer outcomes and gather feedback for improvement.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Collaborate with store teams and community partners to host events that drive incremental sales.
• Maintain the selling floor presentation and ensure fitting rooms are ready for customers.
• Receive and set up new merchandise according to visual guidelines and reconfigure store fixtures for new layouts.
• Perform store opening and closing procedures, including alarm system access and register settlement.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of products to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with social media platforms for customer engagement.

Benefits

• An inclusive and fun work environment
• Competitive pay and benefits
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program
• Resources for continuous learning and career growth
• Paid Time Off
• Fully-Funded education benefits
• Colleague Resource Groups and volunteer opportunities