Macy's - Bridgewater Township, NJ
posted 3 months ago
As a Senior Customer Experience Colleague at Macy's, you will play a pivotal role in enhancing the customer experience by actively engaging with customers and providing personalized service across various selling platforms. Your primary focus will be on selling merchandise and addressing customer needs, whether in-store or through virtual channels. This position embodies the Own Your Style service model, requiring a proactive and personable approach to customer service. You will be responsible for driving sales growth through cross-category selling and achieving sales goals while ensuring that every customer interaction is positive and memorable. In this role, you will utilize your product knowledge to make informed recommendations to customers, focusing on their preferences regarding size, fit, and style. You will engage with customers throughout their shopping journey, leveraging digital resources and outreach tools to build and maintain client relationships. Collaboration with peers and store leadership is essential, as you will share customer feedback to continuously improve the shopping experience. You will also be responsible for maintaining the selling floor presentation, ensuring that merchandise is displayed according to company guidelines and that fitting rooms are ready for customer use. Additionally, you will assist in the receipt and setup of new merchandise, reconfigure store fixtures for visual presentations, and perform essential store opening and closing procedures. Your ability to adapt to changing priorities and work effectively with a diverse team will be crucial in this fast-paced retail environment.