Retail Customer Experience Associate, Bridgewater Commons - Full Time

$31,470 - $43,680/Yr

Macy's - Bridgewater Township, NJ

Full-time - Entry Level

Bridgewater Township, NJ

General Merchandise Retailers

About the position

As a Senior Customer Experience Colleague at Macy's, you will play a pivotal role in enhancing the customer experience by actively engaging with customers and providing personalized service across various selling platforms. Your primary focus will be on selling merchandise and addressing customer needs, whether in-store or through virtual channels. This position embodies the Own Your Style service model, requiring a proactive and personable approach to customer service. You will be responsible for driving sales growth through cross-category selling and achieving sales goals while ensuring that every customer interaction is positive and memorable. In this role, you will utilize your product knowledge to make informed recommendations to customers, focusing on their preferences regarding size, fit, and style. You will engage with customers throughout their shopping journey, leveraging digital resources and outreach tools to build and maintain client relationships. Collaboration with peers and store leadership is essential, as you will share customer feedback to continuously improve the shopping experience. You will also be responsible for maintaining the selling floor presentation, ensuring that merchandise is displayed according to company guidelines and that fitting rooms are ready for customer use. Additionally, you will assist in the receipt and setup of new merchandise, reconfigure store fixtures for visual presentations, and perform essential store opening and closing procedures. Your ability to adapt to changing priorities and work effectively with a diverse team will be crucial in this fast-paced retail environment.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually.
• Assist customers by making product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
• Engage with customers to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to problem-solve and enhance customer outcomes.
• Share customer feedback daily to improve the customer experience.
• Use Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Partner with store team and community partners to develop and host events that drive sales.
• Maintain selling floor presentation and ensure fitting rooms are customer-ready.
• Receive and set up new merchandise according to visual guidelines.
• Reconfigure store fixtures for new layouts and visual presentations.
• Perform store opening and closing procedures, including accessing alarm systems and settling registers.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications for selling and fulfilling orders.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with digital selling platforms and social media engagement.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.