Retail Customer Experience Associate, Burnsville Center - Full Time

$31,200 - $43,680/Yr

Macy's - Burnsville, MN

Full-time - Entry Level

Burnsville, MN

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate at Burnsville Center, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is designed for individuals who are passionate about providing exceptional service and who thrive in a dynamic retail environment. You will be responsible for driving sales through cross-category selling across various platforms, ensuring that each customer receives personalized service that enhances their shopping experience. In this role, you will exemplify the Own Your Style service model, demonstrating a can-do attitude and a personable approach to customer service. Collaboration is key, as you will work closely with your peers, particularly the At Your Service colleagues, to connect customers with Personal Stylists when necessary. Your ability to build strong relationships within the store will be essential in problem-solving and creating the best possible outcomes for our customers. Macy's is committed to fostering an inclusive and challenging work environment where you can perform impactful work with tangible results. We offer a range of benefits, including comprehensive medical, dental, and vision coverage, as well as fully-funded education benefits that may cover 100% of tuition, books, and fees. Additionally, you will have access to merchandise discounts and opportunities to engage in community service through our Colleague Resource Groups (CRGs).

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
• Leverage product knowledge and digital resources to increase sales by educating customers on product choices.
• Assist customers in making the best product choices, focusing on size and fit in apparel areas.
• Promote services using company social media assets and the sales promotion calendar to drive sales.
• Develop and maintain relationships throughout the store to problem-solve and create optimal outcomes for customers.
• Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to enhance the customer experience.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends, and holidays.

Benefits

• 401k
• Medical, dental, vision, and life insurance options
• PTO accruals
• Paid holidays
• Fully-funded education benefits covering tuition, books, and fees
• Merchandise discounts
• Employee Assistance Program (mental health and financial literacy resources)
• Colleague Resource Groups (CRGs) and volunteer opportunities