Macy's - Philadelphia, PA
posted 3 months ago
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is designed for individuals who are passionate about providing exceptional service and who thrive in a dynamic retail environment. You will be responsible for driving sales through cross-category selling across various platforms, ensuring that each customer receives personalized service that enhances their shopping experience. Your role will involve collaborating with colleagues, particularly those in the At Your Service team, to connect customers with Personal Stylists when necessary. You will embody the Own Your Style service model, demonstrating a can-do attitude and a personable approach to customer service. This position requires you to leverage your product knowledge and digital resources to educate customers, helping them make informed choices about their purchases. You will also be expected to maintain department standards, including the selling floor and fitting rooms, while adhering to asset protection and compliance procedures. Macy's is committed to fostering an inclusive and challenging work environment where every associate can thrive. We believe that by bringing our whole selves to work, we can create a more vibrant and innovative workplace. As a Retail Customer Experience Associate, you will have the opportunity to make a tangible impact on the customer experience and contribute to the overall success of the store.