Retail Customer Experience Associate, Center City - Full Time

$31,200 - $43,680/Yr

Macy's - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is designed for individuals who are passionate about providing exceptional service and who thrive in a dynamic retail environment. You will be responsible for driving sales through cross-category selling across various platforms, ensuring that each customer receives personalized service that enhances their shopping experience. Your role will involve collaborating with colleagues, particularly those in the At Your Service team, to connect customers with Personal Stylists when necessary. You will embody the Own Your Style service model, demonstrating a can-do attitude and a personable approach to customer service. This position requires you to leverage your product knowledge and digital resources to educate customers, helping them make informed choices about their purchases. You will also be expected to maintain department standards, including the selling floor and fitting rooms, while adhering to asset protection and compliance procedures. Macy's is committed to fostering an inclusive and challenging work environment where every associate can thrive. We believe that by bringing our whole selves to work, we can create a more vibrant and innovative workplace. As a Retail Customer Experience Associate, you will have the opportunity to make a tangible impact on the customer experience and contribute to the overall success of the store.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and through virtual selling.
• Leverage product knowledge and digital resources to increase sales by educating customers on product choices.
• Assist customers in making the best product choices, focusing on size and fit in apparel areas.
• Promote services using company social media assets and the sales promotion calendar to drive sales.
• Develop and maintain relationships throughout the store to problem-solve and create the best outcomes for customers.
• Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to improve the customer experience.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends, and holidays.

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Fully-Funded education benefits may include 100% of tuition, books, and fees
• Merchandise discounts
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities