Macy's - Cherry Hill, NJ

posted about 1 month ago

Part-time - Entry Level
Cherry Hill, NJ
General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling strategies. This part-time role involves engaging with customers both in-store and online, driving sales across various platforms, and maintaining a welcoming shopping environment. You will embody the company's service model, ensuring that each customer feels valued and supported during their shopping journey.

Responsibilities

  • Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and online.
  • Assist customers with product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
  • Engage with customers to build and grow client relationships using outreach tools and social media.
  • Develop and maintain relationships with peers and store leadership to enhance customer outcomes and share feedback.
  • Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
  • Collaborate with store teams and community partners to host events that drive sales.
  • Maintain the selling floor presentation and ensure fitting rooms are customer-ready.
  • Receive and set up new merchandise according to visual guidelines.
  • Reconfigure store fixtures for new layouts and presentations.
  • Perform store opening and closing procedures, including alarm system access and register settlement.

Requirements

  • At least 2 years of selling or customer experience preferred.
  • Good understanding of products and ability to provide expert guidance to customers.
  • Comfortable communicating with customers virtually, via phone, and in person.
  • Ability to build relationships with customers and achieve sales goals.
  • Familiarity with point of sale technology and applications.
  • Self-driven to keep up with product knowledge and trends through Macy's educational resources.
  • Excellent interpersonal skills to work effectively with colleagues at all levels.
  • Ability to adapt quickly to changing priorities.

Nice-to-haves

  • Experience in retail sales or customer service roles.
  • Knowledge of current fashion trends and products.

Benefits

  • Competitive pay and benefits rooted in principles of equity.
  • Performance incentives and annual merit review.
  • Merchandise discounts.
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Resources for continuous learning, career growth, and leadership development.
  • Paid Time Off.
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees.
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service