Macy's - Columbia, SC
posted 2 months ago
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Senior Customer Experience Associate at Columbia Mall, you will play a crucial role in prioritizing the customer experience by actively engaging with customers and addressing their needs. This position is designed for individuals who are passionate about providing exceptional service and who thrive in a dynamic retail environment. You will be responsible for driving sales through cross-category selling across various platforms, ensuring that each customer receives personalized service that enhances their shopping experience. In this role, you will exemplify the Own Your Style service model, which emphasizes a can-do attitude and a personable approach to customer service. Your responsibilities will include selling merchandise, making product recommendations based on customer preferences, and utilizing digital resources to assist customers in their purchasing decisions. You will also engage with customers both in-store and online, fostering relationships that encourage repeat business and customer loyalty. Collaboration is key in this position, as you will work closely with peers and store leadership to problem-solve and create the best possible outcomes for customers. You will be expected to share customer feedback daily to continuously improve the customer experience. Additionally, you will maintain the selling floor presentation according to company directives, ensuring that the store is visually appealing and ready for customers. Your role will also involve performing store opening and closing procedures, managing inventory, and participating in promotional events to drive sales.