Macy's - Coral Springs, FL
posted 2 months ago
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is designed for individuals who are passionate about providing exceptional service and who thrive in a dynamic retail environment. You will be responsible for driving sales through cross-category selling across various platforms, ensuring that each customer receives personalized service that enhances their shopping experience. In this role, you will exemplify the Own Your Style service model, demonstrating a can-do attitude and a personable approach to customer service. Collaboration is key, as you will work closely with your peers, particularly the At Your Service colleagues, to connect customers with Personal Stylists when necessary. Your ability to build strong relationships within the store will be essential in problem-solving and creating the best possible outcomes for our customers. You will leverage your product knowledge and digital resources to educate customers, helping them make informed choices about their purchases. This includes assisting customers in selecting the right sizes and fits in apparel, promoting your services through social media, and maintaining high standards of department recovery. Your communication with the Sales and Customer Experience Manager will be vital in providing feedback that contributes to an improved customer experience. Macy's is committed to fostering an inclusive and challenging work environment where every associate can thrive. We believe that by bringing our whole selves to work, we can create a more vibrant and innovative atmosphere that benefits everyone. Join us in our mission to deliver exceptional customer experiences and make a difference in the lives of our customers and colleagues.