Retail Customer Experience Associate, Cross County - Full Time
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About The Position
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Senior Customer Experience Colleague, your primary focus will be on enhancing the customer experience through personalized service and effective selling techniques. You will engage with customers both in-store and virtually, ensuring that their needs are met and that they receive expert guidance on product selections. This role requires a proactive approach to service, embodying the Own Your Style service model, and necessitates a can-do attitude that prioritizes customer satisfaction. In this position, you will be responsible for driving sales growth by leveraging your product knowledge and utilizing various selling platforms. You will assist customers in making informed decisions by providing recommendations based on their preferences, focusing on aspects such as size, fit, and style. Building and maintaining relationships with customers is crucial, and you will use tools like My Client and social media to enhance client engagement. Collaboration with peers and store leadership will be essential to problem-solving and improving the overall customer experience. Your daily tasks will include using Point of Sale (POS) systems and other technology to facilitate sales, maintaining the selling floor presentation, and ensuring that merchandise is displayed according to company guidelines. You will also be involved in store operations, including opening and closing procedures, and will play a key role in hosting events that drive sales and customer engagement. This position offers a dynamic work environment where you can express your creativity and commitment to excellence while making a significant impact on the Macy's team and its customers.
