Retail Customer Experience Associate, Eastview - Full Time

Macy's - Victor, NY

Full-time - Entry Level

Victor, NY

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will play a crucial role in enhancing the customer experience by actively engaging with customers and addressing their needs. Your primary responsibility will be to sell merchandise while providing exceptional service, whether in-store or through virtual selling platforms. This position is designed to drive sales growth and achieve sales goals by leveraging cross-category selling techniques across various platforms. You will embody the 'Own Your Style' service model, which emphasizes a proactive and personable approach to customer service. Your ability to collaborate with colleagues, particularly those in the At Your Service team, will be essential in connecting customers with Personal Stylists when necessary. In this role, you will utilize your product knowledge and digital resources to educate customers, helping them make informed decisions about their purchases. You will assist customers in selecting the right products, particularly in the apparel department, focusing on size and fit. Additionally, you will promote your services through company social media channels and utilize the sales promotion calendar to drive sales effectively. Building and maintaining relationships throughout the store will be key to problem-solving and ensuring the best possible outcomes for customers. You will also be responsible for maintaining department recovery standards, which include keeping the selling floor and fitting rooms organized and presentable. Adhering to asset protection control and compliance procedures is vital to ensure the security of merchandise. Your creativity, energy, and ideas will contribute to the overall success of the Macy's team, and you are encouraged to apply today to join this dynamic environment.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
• Leverage product knowledge and digital resources to increase sales and educate customers on product choices.
• Assist customers in making the best product choices, focusing on size and fit in apparel areas.
• Promote services using company social media assets and the sales promotion calendar to drive sales.
• Develop and maintain relationships throughout the store to problem-solve and create positive outcomes for customers.
• Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to enhance the customer experience.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends, and holidays.