Macy's - Flushing, NY

posted about 1 month ago

Full-time - Entry Level
Flushing, NY
General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience by providing personalized service and driving sales across various platforms. This role requires a proactive approach to meet customer needs, whether in-store or online, while exemplifying the company's service model. You will engage with customers, assist with product recommendations, and collaborate with team members to create a welcoming shopping environment.

Responsibilities

  • Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and online.
  • Assist customers with product recommendations based on size, fit, and style using product knowledge and digital resources.
  • Engage with customers to build and maintain client relationships through outreach tools and social media.
  • Develop and maintain relationships with peers and store leadership to problem-solve for the best customer outcomes.
  • Share customer feedback to improve the overall customer experience.
  • Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling orders.
  • Partner with the store team and community to develop and host events that drive sales.
  • Maintain store presentation and ensure fitting rooms are ready for customers.
  • Receive and set up new merchandise according to visual guidelines.
  • Perform store opening and closing procedures.

Requirements

  • At least 2 years of selling or customer experience preferred.
  • Good understanding of products and ability to provide expert guidance to customers.
  • Comfortable communicating with customers virtually, via phone, and in person.
  • Ability to build relationships with customers and achieve sales goals.
  • Familiarity with point of sale technology and applications.
  • Self-driven to keep up with product knowledge and trends.
  • Excellent interpersonal skills to work effectively with colleagues at all levels.
  • Ability to adapt quickly to changing priorities.

Nice-to-haves

  • Experience in retail sales or customer service environments.
  • Familiarity with social media and digital marketing tools.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Fully-funded education benefits
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