Macy's - Paramus, NJ
posted 4 months ago
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate at Garden State Plaza, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is designed for individuals who are passionate about providing exceptional service and driving sales through personalized interactions. You will be responsible for cross-category selling across multiple platforms, ensuring that customers receive the best possible shopping experience. Your role will exemplify the Own Your Style service model, requiring a can-do attitude and a personable approach to customer service. In this position, you will collaborate with your peers, particularly the At Your Service colleagues, to enhance the customer experience. You will connect customers with Personal Stylists when necessary, ensuring they receive tailored assistance. Your responsibilities will include leveraging product knowledge and digital resources to educate customers, helping them make informed product choices, and promoting your services through company social media assets. You will also maintain department recovery standards and adhere to asset protection control and compliance procedures. Macy's is committed to fostering an inclusive and challenging work environment where every colleague can thrive. We believe that by bringing our whole selves to work, we can generate a wider array of ideas and energy that benefits everyone. This role is perfect for individuals who are flexible, resourceful, and able to adapt quickly to changing priorities, all while upholding our dedication to diversity, inclusion, and respect.