Macy's - Hamilton Township, NJ
posted 2 months ago
As a Senior Customer Experience Colleague at Macy's, you will play a pivotal role in enhancing the customer experience by actively engaging with customers and providing personalized service. Your primary focus will be on selling merchandise and addressing customer needs, whether in-store or through virtual selling platforms. This position is designed to drive enterprise-wide cross-category selling, helping to achieve sales goals and foster sales growth. You will embody the Own Your Style service model, demonstrating a can-do attitude and a personable approach to customer service. Your ability to connect with customers and provide tailored recommendations will be essential in creating a memorable shopping experience. In this role, you will utilize your product knowledge to assist customers in making informed purchasing decisions, focusing on aspects such as size, fit, and style. You will engage with customers throughout their shopping journey, leveraging digital resources and outreach tools to build and maintain client relationships. Collaboration with peers and store leadership will be crucial as you work to problem-solve and enhance the overall customer experience. You will also be responsible for sharing customer feedback to continuously improve service delivery. Your responsibilities will include using Point of Sale (POS) systems and other store technologies to facilitate sales and fulfill customer orders. You will partner with the store team and community partners to organize and promote both virtual and in-store events aimed at driving incremental sales. Maintaining the selling floor presentation and ensuring that fitting rooms are ready for customers will also be part of your duties. Additionally, you will handle the receipt and setup of new merchandise, reconfigure store fixtures for visual presentation, and perform essential store opening and closing procedures.