Retail Customer Experience Associate, Hanover - Full Time

Macy's - Hanover, MA

Full-time - Entry Level

Hanover, MA

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling strategies. This role involves engaging with customers both in-store and online, driving sales across various platforms, and maintaining a welcoming shopping environment. You will embody the company's service model, ensuring that each customer feels valued and supported throughout their shopping journey.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually.
• Assist customers with product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
• Engage with customers to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to enhance customer outcomes and share feedback.
• Utilize Point of Sale (POS) systems and other technology to assist in selling and fulfilling customer orders.
• Partner with store teams and community partners to host events that drive sales.
• Maintain store presentation and ensure fitting rooms are ready for customers.
• Receive and set up new merchandise according to visual guidelines.
• Reconfigure store fixtures for new layouts and presentations.
• Perform store opening and closing procedures.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of products and ability to provide expert guidance to customers.
• Strong communication skills for engaging with customers in various formats.
• Ability to build relationships and achieve sales goals.
• Familiarity with point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills for effective collaboration with colleagues.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with social media and digital marketing tools.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program for mental health counseling and legal/financial advice.
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits covering tuition, books, and fees.
• Colleague Resource Groups (CRGs) and volunteer opportunities.