Retail Customer Experience Associate, Holyoke Mall at Ingleside - Full Time

$31,200 - $43,680/Yr

Macy's - Holyoke, MA

Full-time - Entry Level

Holyoke, MA

General Merchandise Retailers

About the position

As a Senior Customer Experience Colleague at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling strategies. This role involves engaging with customers both in-store and online, driving sales across various categories, and maintaining a high standard of store presentation. You will embody the Own Your Style service model, ensuring that customer needs are met with a positive and efficient approach.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and online.
• Assist customers with product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
• Engage with customers to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to enhance customer outcomes.
• Share customer feedback to improve the overall customer experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling orders.
• Collaborate with the store team and community partners to host events that drive sales.
• Maintain the selling floor presentation and ensure fitting rooms are ready for customers.
• Receive and set up new merchandise according to visual guidelines.
• Reconfigure store fixtures for new layouts and presentations.
• Perform store opening and closing procedures, including alarm system access and register settlement.

Requirements

• Good understanding of products and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Proficient in using point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• At least 2 years of selling or customer experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Resourceful and able to adapt quickly to changing priorities.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.