Macy's - Fort Worth, TX
posted 2 months ago
As a Retail Customer Experience Associate at Macy's, you will play a crucial role in enhancing the customer experience by actively engaging with customers and addressing their needs. Your primary responsibility will be to sell merchandise while providing exceptional service, whether in-store or through virtual selling platforms. You will be expected to drive sales growth by leveraging your product knowledge and utilizing digital resources to educate customers on their options, ensuring they make informed choices regarding size and fit, particularly in apparel. This position embodies the Own Your Style service model, requiring a proactive and personable approach to customer service. In addition to direct sales, you will collaborate with your peers, especially those in the At Your Service team, to create a seamless shopping experience. Building strong relationships throughout the store will be essential for problem-solving and achieving the best outcomes for customers. You will also communicate regularly with the Sales and Customer Experience Manager, providing valuable feedback to enhance the overall customer experience. Maintaining department recovery standards, including the selling floor and fitting rooms, is also part of your responsibilities, along with adhering to asset protection control and compliance procedures. Macy's is committed to fostering an inclusive and diverse work environment, and as a Customer Experience Associate, you will be expected to uphold these values in your interactions with customers and colleagues. Flexibility in your schedule is important, as you may be required to work days, evenings, weekends, and holidays. This role is ideal for individuals who are resourceful, adaptable, and possess at least one year of retail or selling experience.