Macy's - Los Angeles, CA
posted 8 days ago
Full-time - Entry Level
Los Angeles, CA
General Merchandise Retailers
About the position
As a Senior Customer Experience Colleague at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling strategies. This role involves engaging with customers both in-store and virtually, driving sales across various platforms, and collaborating with team members to create a welcoming shopping environment. Your contributions will be vital in achieving sales goals and fostering strong customer relationships.
Responsibilities
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually.
- Assist customers by making product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
- Engage with customers during their shopping journey to build and grow client relationships using outreach tools and social media.
- Develop and maintain relationships with peers and store leadership to enhance customer outcomes and share feedback.
- Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
- Partner with the store team and community partners to host events that drive sales.
- Maintain the selling floor presentation and ensure fitting rooms are ready for customers.
- Receive and set up new merchandise according to visual guidelines.
- Reconfigure store fixtures for new layouts and presentations.
- Perform store opening and closing procedures, including alarm system access and register settlement.
Requirements
- At least 2 years of selling or customer experience preferred.
- Good understanding of products and ability to provide expert guidance to customers.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers and achieve sales goals.
- Familiarity with point of sale technology and applications.
- Self-driven to keep up with product knowledge and trends through Macy's educational resources.
- Excellent interpersonal skills to work effectively with colleagues at all levels.
- Ability to collaborate with the team to drive sales and enhance customer experience.
Nice-to-haves
- Experience in retail sales or customer service roles.
- Familiarity with social media and digital marketing tools.
Benefits
- Competitive pay and benefits rooted in principles of equity.
- Performance incentives and annual merit review.
- Merchandise discounts.
- Health and Wellness Benefits across medical, dental, vision, and additional insurance.
- Retirement Savings Plan with 401k match opportunity.
- Employee Assistance Program (mental health counseling and legal/financial advice).
- Resources for continuous learning, career growth, and leadership development.
- Paid Time Off.
- Fully-Funded education benefits - may include 100% of tuition, books, and fees.
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
