Retail Customer Experience Associate, North Point - Full Time

Macy's - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling strategies. This role involves engaging with customers both in-store and virtually, driving sales across various platforms, and maintaining a welcoming shopping environment. You will embody the company's service model, ensuring that each customer feels valued and supported throughout their shopping journey.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and through virtual selling.
• Assist customers by making product recommendations based on size, fit, and style, leveraging product knowledge and digital resources.
• Engage with customers during their shopping journey to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to problem-solve and enhance customer outcomes.
• Share customer feedback daily to improve the overall customer experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Partner with store teams and community partners to develop and host virtual and in-store events to drive sales.
• Maintain selling floor presentation and ensure fitting rooms are customer-ready by managing merchandise effectively.
• Receive and set up new merchandise according to visual guidelines and prepare store layouts for upcoming themes.
• Perform store opening and closing procedures, including accessing alarm systems and settling registers.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications for selling and fulfilling orders.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with social media platforms for customer engagement.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits including tuition, books, and fees.
• Colleague Resource Groups (CRGs) and volunteer opportunities.