Macy's - Toms River, NJ
posted 3 months ago
As a Senior Customer Experience Colleague at Macy's, you will play a pivotal role in enhancing the customer experience by actively engaging with customers and providing personalized service across various selling platforms. Your primary focus will be on selling merchandise and addressing customer needs, whether in-store or through virtual channels. This position is designed to drive sales growth and achieve sales goals by exemplifying the Own Your Style service model, which emphasizes a can-do attitude and a personable approach to customer service. You will be responsible for building strong relationships with customers, utilizing your product knowledge to make informed recommendations, and leveraging digital resources to enhance the shopping experience. In this role, you will engage with customers throughout their shopping journey, utilizing tools such as My Client and social media to foster client relationships. You will collaborate with peers and store leadership to address customer feedback and improve the overall shopping experience. Your responsibilities will also include maintaining the selling floor presentation, ensuring that merchandise is displayed according to company directives, and preparing fitting rooms for customer use. Additionally, you will assist in the receipt and setup of new merchandise, reconfigure store fixtures for visual presentation, and perform essential store opening and closing procedures. Macy's is committed to creating an inclusive and dynamic work environment where every colleague can thrive. You will have access to resources for continuous learning and career growth, as well as a supportive team that values collaboration and innovation. This position offers a unique opportunity to contribute to Macy's mission of delivering exceptional customer experiences while also advancing your own career in retail.