Retail Customer Experience Associate, Ocean County Mall - Full Time

$31,470 - $43,680/Yr

Macy's - Toms River, NJ

Full-time - Entry Level

Toms River, NJ

General Merchandise Retailers

About the position

As a Senior Customer Experience Colleague at Macy's, you will play a pivotal role in enhancing the customer experience by actively engaging with customers and providing personalized service across various selling platforms. Your primary focus will be on selling merchandise and addressing customer needs, whether in-store or through virtual channels. This position is designed to drive sales growth and achieve sales goals by exemplifying the Own Your Style service model, which emphasizes a can-do attitude and a personable approach to customer service. You will be responsible for building strong relationships with customers, utilizing your product knowledge to make informed recommendations, and leveraging digital resources to enhance the shopping experience. In this role, you will engage with customers throughout their shopping journey, utilizing tools such as My Client and social media to foster client relationships. You will collaborate with peers and store leadership to address customer feedback and improve the overall shopping experience. Your responsibilities will also include maintaining the selling floor presentation, ensuring that merchandise is displayed according to company directives, and preparing fitting rooms for customer use. Additionally, you will assist in the receipt and setup of new merchandise, reconfigure store fixtures for visual presentation, and perform essential store opening and closing procedures. Macy's is committed to creating an inclusive and dynamic work environment where every colleague can thrive. You will have access to resources for continuous learning and career growth, as well as a supportive team that values collaboration and innovation. This position offers a unique opportunity to contribute to Macy's mission of delivering exceptional customer experiences while also advancing your own career in retail.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually.
• Assist customers by making product recommendations based on size, fit, and style, leveraging product knowledge and digital resources.
• Engage with customers during their shopping journey to build and grow client relationships using outreach tools.
• Develop and maintain relationships with peers and store leadership to problem-solve and enhance customer outcomes.
• Share customer feedback daily to improve the customer experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Partner with store team and community partners to develop and host virtual and in-store events to drive sales.
• Maintain selling floor presentation and ensure fitting rooms are customer-ready.
• Receive new merchandise and set it up according to visual guidelines.
• Reconfigure store fixtures for new layouts and visual presentations.
• Perform store opening and closing procedures, including accessing alarm systems and settling registers.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications effectively.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with digital selling tools and social media engagement.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.