Retail Customer Experience Associate, Patrick Henry - Full Time

$31,200 - $43,680/Yr

Macy's - Newport News, VA

Full-time - Entry Level

Newport News, VA

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will play a crucial role in enhancing the customer experience by providing personalized service and driving sales across various platforms. This position requires a proactive approach to meet customer needs, whether in-store or online, and involves collaborating with team members to create a welcoming shopping environment.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and online.
• Assist customers with product recommendations focusing on size, fit, and style using product knowledge and digital resources.
• Engage with customers to build relationships and leverage outreach tools for client acquisition.
• Develop and maintain relationships with peers and store leadership to problem-solve for the best customer outcomes.
• Share customer feedback to improve the overall shopping experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in sales and customer orders.
• Partner with the store team and community to host events that drive sales.
• Maintain store presentation and ensure fitting rooms are ready for customers.
• Receive and set up new merchandise according to visual guidelines.
• Perform store opening and closing procedures.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of products to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to adapt quickly to changing priorities.

Nice-to-haves

• Experience in retail sales or customer service environments.
• Familiarity with social media and digital marketing tools.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off