Retail Customer Experience Associate, Pearland - Full Time

$31,200 - $43,680/Yr

Macy's - Pearland, TX

Full-time - Entry Level

Pearland, TX

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience by providing personalized service and driving sales across various platforms. This role requires a proactive approach to meet customer needs, whether in-store or online, and involves collaboration with peers and store leadership to create a positive shopping environment.

Responsibilities

• Provide exceptional customer service by selling merchandise and addressing customer needs in-store and online.
• Assist customers with product recommendations based on size, fit, and style, utilizing product knowledge and digital resources.
• Engage with customers to build relationships and enhance their shopping experience using outreach tools and social media.
• Collaborate with store team and community partners to organize and promote virtual and in-store events.
• Maintain store presentation and ensure fitting rooms are ready for customers by managing merchandise effectively.
• Perform store opening and closing procedures, including alarm system access and register settlement.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of product knowledge to provide expert guidance to customers.
• Strong communication skills for interacting with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Ability to adapt quickly to changing priorities and work effectively in a team environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off