Retail Customer Experience Associate, Riverchase Galleria - Full Time

$31,200 - $43,680/Yr

Macy's - Hoover, AL

Full-time - Entry Level

Hoover, AL

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate at Riverchase Galleria, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is centered around driving sales through cross-category selling across various platforms, ensuring that each customer receives personalized service in all departments. You will embody the Own Your Style service model, demonstrating a can-do attitude that goes above and beyond in providing exceptional service. Collaboration is key, as you will work closely with your peers, particularly the At Your Service colleagues, to connect customers with Personal Stylists when necessary. Your responsibilities will include providing an exceptional customer experience by selling merchandise and addressing customer needs, whether in-store or through virtual selling. You will leverage your product knowledge and digital resources to educate customers, helping them make informed product choices and expanding their options. Building and maintaining relationships throughout the store will be essential for problem-solving and creating the best possible outcomes for customers. You will also communicate daily customer feedback to the Sales and Customer Experience Manager to enhance the overall shopping experience. Maintaining department recovery standards and adhering to asset protection control and compliance procedures will be part of your daily tasks. Macy's is committed to fostering an inclusive, challenging, and enjoyable work environment. We empower our associates to perform impactful work that yields tangible results. Our benefits include comprehensive medical, dental, vision, and retirement coverage, as well as fully-funded education benefits that may cover 100% of tuition, books, and fees. Additionally, we offer merchandise discounts and opportunities for involvement in Colleague Resource Groups (CRGs) and volunteer initiatives. Join us in creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in-store.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or through virtual selling.
• Leverage product knowledge and digital resources to increase sales by educating customers on product choices.
• Assist customers in making the best product choices, focusing on size and fit in apparel areas.
• Promote services using company social media assets and the sales promotion calendar to drive sales.
• Develop and maintain relationships throughout the store to problem-solve and create the best outcomes for customers.
• Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to improve the customer experience.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends, and holidays.

Benefits

• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (mental health and financial literacy resources).
• Fully-Funded education benefits may include 100% of tuition, books, and fees.
• Merchandise discounts.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.