Macy's - South Portland, ME
posted 3 months ago
As a Senior Customer Experience Colleague at Macy's, you will play a pivotal role in enhancing the customer experience by actively engaging with customers and providing personalized service. Your primary responsibility will be to sell merchandise and meet customer needs, whether in-store or through virtual selling platforms. You will be expected to drive enterprise-wide cross-category selling, aiming to achieve sales goals and contribute to sales growth. This position embodies the Own Your Style service model, requiring a proactive and personable approach to customer service. You will utilize your product knowledge to make informed recommendations, focusing on aspects such as size, fit, and style, while leveraging digital resources like product descriptions and customer reviews. In addition to direct customer interactions, you will engage with customers throughout their shopping journey, fostering and growing client relationships through elevated outreach tools, including My Client and social media. Collaboration with peers and store leadership is essential, as you will work together to problem-solve and enhance the customer experience. Daily sharing of customer feedback will be crucial in creating a better shopping environment. Your role will also involve using various store technologies, including Point of Sale (POS) systems and client acquisition systems, to facilitate sales and fulfill customer orders. You will partner with the store team, vendors, and community partners to develop and host both virtual and in-store events aimed at driving incremental sales. Maintaining the selling floor presentation according to company directives and ensuring fitting rooms are ready for customers will be part of your responsibilities. You will also assist in the receipt and setup of new merchandise, reconfiguring store fixtures for upcoming themes, and performing store opening and closing procedures, including managing the alarm system and settling registers.