Macy's - Greendale, WI
posted 6 days ago
Full-time - Entry Level
Greendale, WI
General Merchandise Retailers
About the position
As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience through personalized service and effective selling techniques. This role involves engaging with customers both in-store and virtually, driving sales across various platforms, and maintaining a welcoming shopping environment. You will embody the company's service model, ensuring that each customer feels valued and supported throughout their shopping journey.
Responsibilities
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and through virtual selling.
- Assist customers by making product recommendations based on size, fit, and style, leveraging product knowledge and digital resources.
- Engage with customers during their shopping journey to build and grow client relationships using outreach tools and social media.
- Develop and maintain relationships with peers and store leadership to problem-solve and enhance customer experiences.
- Share customer feedback daily to improve the overall shopping experience.
- Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
- Partner with store teams and community partners to host virtual and in-store events to drive sales.
- Maintain selling floor presentation and ensure fitting rooms are customer-ready by managing merchandise effectively.
- Receive and set up new merchandise according to visual guidelines and reconfigure store fixtures for new layouts.
- Perform store opening and closing procedures, including accessing alarm systems and settling registers.
Requirements
- Good understanding of the products being sold and ability to provide expert guidance to customers.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers and achieve sales goals.
- Proficient in utilizing point of sale technology and applications for selling and fulfilling orders.
- Self-driven to keep up with product knowledge and trends through Macy's educational resources.
- Excellent interpersonal skills to work effectively with colleagues at all levels.
- Ability to collaborate with the team to drive sales and enhance customer experience.
Nice-to-haves
- At least 2 years of selling or customer experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
Benefits
- Competitive pay and benefits rooted in principles of equity.
- Performance incentives and annual merit review.
- Merchandise discounts.
- Health and Wellness Benefits across medical, dental, vision, and additional insurance.
- Retirement Savings Plan with 401k match opportunity.
- Employee Assistance Program (mental health counseling and legal/financial advice).
- Resources for continuous learning, career growth, and leadership development.
- Paid Time Off.
- Fully-Funded education benefits - may include 100% of tuition, books, and fees.
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
