Retail Customer Experience Associate, Staten Island - Full Time

$34,320 - $48,048/Yr

Macy's

Full-time - Entry Level

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Customer Experience Associate, you will play a crucial role in prioritizing the customer experience by actively engaging with customers to meet their needs. This position is designed for individuals who are passionate about providing exceptional service and driving sales through personalized interactions. You will be responsible for cross-category selling across multiple platforms, ensuring that each customer receives tailored assistance that enhances their shopping experience. Your role will involve collaborating with colleagues, particularly those in the At Your Service team, to connect customers with Personal Stylists when necessary. You will exemplify the Own Your Style service model, demonstrating a can-do attitude and a personable approach to customer service. This position requires flexibility, as you will be expected to work various shifts, including days, evenings, weekends, and holidays. In addition to providing outstanding customer service, you will leverage your product knowledge and digital resources to educate customers on their options, helping them make informed decisions about their purchases. You will also maintain department recovery standards and adhere to asset protection procedures, ensuring a safe and organized shopping environment. Your feedback will be vital in communicating with the Sales and Customer Experience Manager to continuously improve the customer experience.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and through virtual selling.
• Leverage product knowledge and digital resources to increase sales by educating customers on product choices.
• Assist customers in making the best product choices, focusing on size and fit in apparel areas.
• Promote services using company social media assets and the sales promotion calendar to drive sales.
• Develop and maintain relationships throughout the store to problem-solve and create the best outcomes for customers.
• Communicate daily customer feedback to the Sales and Customer Experience Manager to enhance the customer experience.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Adhere to asset protection control and compliance procedures.

Requirements

• At least 1 year of selling or retail experience.
• Ability to effectively communicate and present information to customers, peers, and management.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends, and holidays.

Benefits

• Store discount
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance