Retail Customer Experience Associate, Westshore - Full Time

$31,200 - $43,680/Yr

Macy's - Tampa, FL

Full-time - Entry Level

Tampa, FL

5,001-10,000 employees

General Merchandise Retailers

About the position

As a Retail Customer Experience Associate at Macy's, you will prioritize customer satisfaction by providing personalized service and driving sales across various platforms. This role emphasizes the importance of creating a positive shopping experience and requires a proactive approach to meet customer needs.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether it's in-store or through virtual selling.
• Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources.
• Engage and interact with customers during their in-store or online journey to acquire and grow client relationships.
• Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer.
• Use Point of Sale (POS) systems, client acquisition systems, and other store technology.
• Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events.
• Maintain selling floor presentation following company merchandise directives.
• Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines.
• Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
• Perform store opening and closing procedures.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products you are selling and be able to give expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Partnership with the total team to drive sales and deliver the customer experience.

Nice-to-haves

• Flexible availability, including days, evenings, weekends and holidays.
• Resourceful and able to adapt quickly to changing priorities.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.