Retail Customer Experience Coor

$27,040 - $28,080/Yr

TJX - Troy, MI

Full-time - Entry Level

Troy, MI

501-1,000 employees

General Merchandise Retailers

About the position

The position at TJ Maxx involves overseeing a team of Associates to ensure an excellent customer experience at the front of the store. The role emphasizes customer service, team leadership, and maintaining a clean and organized environment, while promoting loyalty programs and training Associates on best practices.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates.
• Engage and interact with customers to maintain outstanding customer service.
• Maintain a clean and organized store environment.
• Train and mentor Associates on front end principles and customer service.
• Assign registers and coordinate breaks for Associates.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and priorities.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with management on training needs for Associates.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking effectively.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Ability to train others in retail practices.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance