TJX - San Marcos, CA
posted 2 months ago
At Marshalls, we are dedicated to creating an exceptional customer experience that reflects our commitment to discovery and excitement. As a leader in our store, you will be responsible for overseeing a team of Associates at the front of the store, ensuring that every customer receives prompt and courteous service. Your role will involve leading by example, engaging with customers, and maintaining a clean and organized environment that enhances the shopping experience. You will be instrumental in promoting our loyalty programs and fostering a culture of honesty and integrity among your team. In this position, you will take an active role in training and mentoring Associates on front-end principles, helping them to personalize the customer experience while effectively promoting our loyalty programs. You will manage the assignment of registers, support POS coverage needs, and coordinate breaks for all Associates to ensure smooth operations. Addressing customer concerns promptly and ensuring a positive experience will be a key part of your responsibilities. You will also ensure that Associates execute tasks according to the store plan, prioritizing as needed, and communicate effectively with both management and team members. Your leadership will extend to providing recognition and constructive feedback to your team, partnering with management to identify training needs, and ensuring compliance with all labor laws and store policies. You will play a vital role in promoting safety awareness and maintaining a safe environment for both customers and Associates. This position is not just about managing tasks; it’s about creating a positive atmosphere where both customers and team members feel valued and engaged. As part of the Marshalls team, you will contribute to our mission of making everyday shopping a little more fun and exciting, while also embracing the changes that come with a dynamic retail environment. Every shift presents a new opportunity to discover different, and we are looking for someone who shares our passion for customer service and teamwork.