Marshalls - Saint Augustine, FL
posted about 2 months ago
As a Retail Customer Experience Coordinator at Marshalls, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also promoting loyalty programs that enhance customer engagement. You will lead by example, engaging with customers and maintaining a clean and organized store environment. This position is not just about managing tasks; it’s about creating a positive internal and external customer experience that reflects the values of Marshalls. In this role, you will actively participate in training and mentoring associates on front-end principles, ensuring they are equipped to personalize the customer experience effectively. You will assign registers, support POS coverage needs, and coordinate breaks for all associates, ensuring smooth operations at the front of the store. Addressing customer concerns and issues promptly will be crucial to maintaining a positive shopping experience, and you will be expected to communicate effectively with both management and associates to set and address priorities. Your leadership will also extend to promoting a culture of honesty and integrity within the team, maintaining confidentiality, and ensuring adherence to all labor laws, policies, and procedures. You will support store shrink reduction goals and promote safety awareness, maintaining a safe environment for both customers and associates. This position offers a unique opportunity to contribute to the growth of your career while being part of a dynamic team that embraces change and encourages discovery.