Retail Customer Experience Coor
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About The Position
At Marshalls, we are dedicated to creating an exceptional shopping experience for our customers. As a leader in our store, you will be responsible for promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your role will involve ensuring prompt and courteous customer service, as well as actively promoting our loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. Your commitment to outstanding customer service will be paramount in creating a positive internal and external customer experience. In this position, you will take an active role in training and mentoring Associates on front-end principles, helping them to personalize the customer experience while promoting loyalty programs. You will be responsible for assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates. Addressing customer concerns and issues promptly will be essential to ensuring a positive customer experience. You will also ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be crucial as you set and address priorities, providing progress updates as necessary. You will foster a culture of honesty and integrity, maintaining confidentiality while providing and accepting recognition and constructive feedback. Partnering with management on Associate training needs will help increase effectiveness and ensure adherence to all labor laws, policies, and procedures. Additionally, you will promote credit and loyalty programs, support store shrink reduction goals, and maintain a safe environment for both customers and Associates. Other duties may be assigned as needed.
