Retail Customer Experience Coor

$27,040 - $28,080/Yr

TJX

Full-time - Entry Level

General Merchandise Retailers

About the position

The Retail Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role emphasizes customer service, loyalty program promotion, and maintaining a clean and organized store environment. The Coordinator leads by example, engages with customers, and ensures that Associates are trained and supported in delivering outstanding service.

Responsibilities

• Promote a positive customer experience and oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a high level of service.
• Train and mentor Associates on front-end principles and customer service techniques.
• Assign registers and coordinate breaks for Associates while supporting POS coverage needs.
• Address customer concerns promptly to ensure satisfaction.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with management to identify training needs for Associates.
• Ensure compliance with labor laws, policies, and procedures.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Ability to multi-task
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player with the ability to work effectively with peers and supervisors
• Ability to train others

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) matching for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance