TJX - Saint Augustine, FL
posted about 2 months ago
At Marshalls, we are dedicated to creating an exceptional shopping experience for our customers. As a leader in our store, you will be responsible for promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your role will involve ensuring that our customers receive prompt and courteous service, as well as promoting our loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. Your commitment to outstanding customer service will be a model for your team, fostering a culture of honesty and integrity while maintaining confidentiality. In this position, you will actively participate in training and mentoring Associates on front-end principles, helping them to personalize the customer experience and effectively promote our loyalty programs. You will be responsible for assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates. Addressing customer concerns and issues promptly will be crucial to ensuring a positive customer experience. You will also ensure that Associates execute tasks according to the store plan, prioritizing as needed, and communicate effectively with management and Associates regarding priorities and progress updates. Your leadership will include providing and accepting recognition and constructive feedback, partnering with management to identify Associate training needs, and ensuring adherence to all labor laws, policies, and procedures. You will play a key role in promoting credit and loyalty programs, supporting store shrink reduction goals, and maintaining a safe environment for both customers and Associates. Other duties may be assigned as needed, contributing to the overall success of the store and the satisfaction of our customers.