Retail Customer Experience Coor

$27,040 - $28,080/Yr

TJX - Novi, MI

Full-time - Entry Level

Novi, MI

501-1,000 employees

General Merchandise Retailers

About the position

The position involves overseeing a team of Associates at the front of the store, ensuring excellent customer service and promoting loyalty programs. The role emphasizes creating a positive customer experience, training and mentoring staff, and maintaining store organization and cleanliness. The ideal candidate will lead by example, engage with customers, and support the store's operational goals.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to store plan; prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance