TJX - Commack, NY
posted 2 months ago
As a Retail Customer Experience Coordinator at TJ Maxx, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also promoting loyalty programs that enhance customer engagement. This position requires you to lead by example, actively engaging with customers and maintaining a clean and organized store environment. Each shift presents a new opportunity to discover different ways to enhance the shopping experience for our customers. In this dynamic role, you will create a positive internal and external customer experience by fostering a culture of honesty and integrity. You will take an active role in training and mentoring Associates on front-end principles, ensuring they are equipped to personalize the customer experience effectively. Your responsibilities will include assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly is crucial to maintaining a positive customer experience. You will ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates is essential, as you will be setting and addressing priorities while providing progress updates. You will also be responsible for providing and accepting recognition and constructive feedback, partnering with management on Associate training needs to increase overall effectiveness. Additionally, you will ensure adherence to all labor laws, policies, and procedures, while promoting credit and loyalty programs. Supporting and participating in store shrink reduction goals and programs will also be part of your responsibilities. Safety awareness is paramount, and you will maintain a safe environment for both customers and Associates. Other duties may be assigned as needed, making this role both challenging and rewarding.