TJX - Minot, ND
posted 2 months ago
As a Retail Customer Experience Coordinator at TJ Maxx, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure prompt and courteous customer service, as well as to actively promote loyalty programs. You will lead by example, engaging and interacting with customers to create a positive shopping environment. This role requires you to maintain a clean and organized store, embodying the values of outstanding customer service that TJ Maxx is known for. In this dynamic position, you will be responsible for creating a positive internal and external customer experience. You will promote a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. Training and mentoring Associates on front-end principles will be a key part of your role, as you will coach them on personalizing the customer experience while effectively promoting loyalty programs. You will also be tasked with assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly will be essential to ensuring a positive customer experience. You will ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be crucial as you set and address priorities, providing progress updates as necessary. You will also be responsible for providing and accepting recognition and constructive feedback, partnering with management to identify Associate training needs to increase overall effectiveness. Additionally, you will ensure adherence to all labor laws, policies, and procedures, while promoting credit and loyalty programs. Supporting and participating in store shrink reduction goals and programs will also be part of your responsibilities, along with promoting safety awareness and maintaining a safe environment for both customers and Associates. Other duties may be assigned as needed, making this a versatile and engaging role within the TJ Maxx team.