Retail Customer Experience Coordinator

$33,280 - $34,320/Yr

Marshalls - Clifton, NY

Full-time - Entry Level

Clifton, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Customer Experience Coordinator at Marshalls is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role emphasizes customer service, loyalty program promotion, and maintaining a clean and organized store environment. The Coordinator leads by example, engages with customers, and ensures that Associates are trained and supported in delivering outstanding service.

Responsibilities

• Promote a positive internal and external customer experience.
• Oversee a team of Associates ensuring prompt and courteous customer service.
• Engage and interact with customers to maintain a clean and organized store.
• Train and mentor Associates on front end principles and customer experience personalization.
• Assign registers and coordinate breaks for Associates while supporting POS coverage needs.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with management on Associate training needs to enhance effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Maintain a safe environment and promote safety awareness.
• Perform other duties as assigned.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and respond appropriately to changes
• Team player who works effectively with peers and supervisors
• Ability to train others

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) matching for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance