TJX - Shreveport, LA
posted 3 months ago
At Marshalls, we are dedicated to creating an exceptional shopping experience for our customers. As a leader in our store, you will be responsible for promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your role will involve ensuring prompt and courteous customer service, as well as actively promoting our loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. Your commitment to outstanding customer service will be crucial in creating a positive experience for both internal and external customers. In this position, you will play a vital role in fostering a culture of honesty and integrity, while also maintaining confidentiality. You will take an active role in training and mentoring Associates on front-end principles, ensuring they are equipped to personalize the customer experience and effectively promote loyalty programs. Additionally, you will be responsible for assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates. Addressing customer concerns promptly will be essential to ensuring a positive shopping experience. You will also ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be key in setting and addressing priorities, as well as providing progress updates. Recognition and constructive feedback will be part of your leadership style, as you partner with management on Associate training needs to enhance effectiveness. Adherence to all labor laws, policies, and procedures will be a critical aspect of your role, as will promoting credit and loyalty programs and participating in store shrink reduction goals and programs. Safety awareness and maintaining a safe environment will also be part of your responsibilities, along with other duties as assigned.