Marshalls
posted 3 months ago
As a Retail Customer Experience Coordinator at Marshalls, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also actively promoting loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. This position requires you to model outstanding customer service, creating a positive experience for both internal and external customers. In this role, you will be responsible for fostering a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. You will take an active role in training and mentoring Associates on front-end principles, coaching them on how to personalize the customer experience while effectively promoting loyalty programs. You will also be tasked with assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly will be a key part of your responsibilities, as you strive to ensure a positive customer experience. You will ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be essential as you set and address priorities, providing progress updates as necessary. You will also be responsible for providing and accepting recognition and constructive feedback, partnering with management to identify Associate training needs to enhance effectiveness. Additionally, you will ensure adherence to all labor laws, policies, and procedures, while promoting credit and loyalty programs. Supporting and participating in store shrink reduction goals and programs will also be part of your duties, along with promoting safety awareness and maintaining a safe environment for both customers and Associates. Other duties may be assigned as needed, making this a dynamic and engaging role within the Marshalls team.