TJX - Appleton, WI
posted 3 months ago
As a Retail Customer Experience Coordinator at Marshalls, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure prompt and courteous customer service, as well as to actively promote loyalty programs. You will lead by example, engaging and interacting with customers to create a positive shopping environment. Maintaining a clean and organized store will also be a key aspect of your role, as you model outstanding customer service for your team and customers alike. In this position, you will be responsible for creating a positive internal and external customer experience. You will promote a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. An essential part of your role will involve training and mentoring Associates on front-end principles, helping them to personalize the customer experience while effectively promoting loyalty programs. You will assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly will be crucial to ensuring a positive customer experience. You will ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be vital when setting and addressing priorities, and you will provide progress updates as necessary. You will also be responsible for providing and accepting recognition and constructive feedback, fostering a supportive team environment. Partnering with management on Associate training needs will be important to increase overall effectiveness. You will ensure adherence to all labor laws, policies, and procedures while promoting credit and loyalty programs. Additionally, you will support and participate in store shrink reduction goals and programs, promoting safety awareness and maintaining a safe environment for both customers and Associates. Other duties may be assigned as needed, making this a dynamic and engaging role.