Retail Customer Experience Coordinator

$27,040 - $28,080/Yr

TJX - Winchester, MA

Part-time - Entry Level

Winchester, MA

501-1,000 employees

General Merchandise Retailers

About the position

The Retail Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role emphasizes customer service, loyalty program promotion, and maintaining a clean and organized store environment. The Coordinator leads by example, engages with customers, and ensures that Associates are trained and supported in delivering outstanding service.

Responsibilities

• Promote a positive internal and external customer experience.
• Oversee a team of Associates ensuring prompt and courteous customer service.
• Engage and interact with customers to model outstanding service.
• Train and mentor Associates on front end principles and customer experience personalization.
• Assign registers and coordinate breaks for Associates while supporting POS coverage needs.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with management on Associate training needs to enhance effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Maintain a safe environment and promote safety awareness.
• Perform other duties as assigned.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and respond appropriately to changes in direction or unexpected situations
• Team player capable of training others
• Available to work a flexible schedule, including nights and weekends.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) matching for eligible employees
• Medical, dental, and vision insurance for eligible employees
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance