Retail Customer Experience Coordinator

$37,752 - $38,792/Yr

TJX - Silver Spring, MD

Full-time - Entry Level

Silver Spring, MD

501-1,000 employees

General Merchandise Retailers

About the position

The Retail Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring adherence to customer service standards. The coordinator leads by example, trains associates, and addresses customer concerns to foster a positive shopping environment.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Engage and interact with all customers, maintaining a clean and organized store.
• Role model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive customer experience.
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program