Retail Customer Experience Coordinator

$27,040 - $28,080/Yr

Marshalls - Lexington, KY

Full-time - Entry Level

Lexington, KY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Customer Experience Coordinator at Marshalls is responsible for promoting an excellent customer experience by overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring prompt service while promoting loyalty programs. The coordinator leads by example, trains associates, and addresses customer concerns to create a positive shopping environment.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Role model outstanding customer service and create a positive internal and external customer experience.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers, support POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plan and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to and from Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and participate in store shrink reduction goals.

Requirements

• Under 1 year of experience in retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Capable of multi-tasking and training others.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Adoption assistance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program