Retail Customer Experience Coordinator

$35,942 - $56,576/Yr

TJX - Woodinville, WA

Full-time - Entry Level

Woodinville, WA

501-1,000 employees

General Merchandise Retailers

About the position

The Retail Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring prompt and courteous service. The coordinator leads by example, trains associates, and addresses customer concerns to foster a positive shopping environment.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Role model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers, support POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plan and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to and from Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and respond appropriately to changes in direction or unexpected situations
• Team player, able to work effectively with peers and supervisors
• Ability to train others

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program