TJX - Johns Creek, GA
posted 3 months ago
At TJ Maxx, we pride ourselves on creating an environment that is both dynamic and supportive, where every day presents new opportunities to engage with our customers and enhance their shopping experience. As a leader in our store, you will be responsible for promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your role will involve ensuring that our customers receive prompt and courteous service, while also actively promoting our loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. Your responsibilities will include creating a positive experience for both internal and external customers, fostering a culture of honesty and integrity, and maintaining confidentiality. You will take an active role in training and mentoring Associates on front-end principles, ensuring they are equipped to personalize the customer experience while promoting our loyalty programs. Additionally, you will manage register assignments, support POS coverage needs, and coordinate breaks for all Associates. Addressing customer concerns promptly and ensuring a positive experience is paramount in this role. You will also be responsible for ensuring that Associates execute tasks according to the store plan, prioritizing as needed, and communicating effectively with management and Associates regarding priorities and progress updates. Recognition and constructive feedback will be a part of your leadership style, as you partner with management to identify training needs for Associates. Adherence to labor laws, policies, and procedures is essential, as is promoting safety awareness and maintaining a safe environment. Other duties may be assigned as necessary.