Marshalls - Auburn Hills, MI
posted 3 months ago
As a Retail Customer Experience Coordinator at Marshalls, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also promoting loyalty programs that enhance customer engagement. You will lead by example, actively engaging with customers and maintaining a clean and organized store environment. This position is not just about managing tasks; it’s about creating a positive internal and external customer experience that reflects the values of Marshalls. In this role, you will be responsible for training and mentoring Associates on front-end principles, ensuring they understand how to personalize the customer experience effectively. You will assign registers, support POS coverage needs, and coordinate breaks for all Associates, ensuring that the store operates smoothly. Addressing customer concerns and issues promptly will be crucial to maintaining a positive shopping experience. You will also ensure that Associates execute tasks according to the store plan, prioritizing as needed, and communicate effectively with management and team members to set and address priorities. Your leadership will promote a culture of honesty and integrity, maintaining confidentiality while providing recognition and constructive feedback to your team. You will partner with management to identify training needs for Associates, helping to increase their effectiveness and engagement. Additionally, you will support the store's shrink reduction goals and promote safety awareness to maintain a safe working environment. This position requires flexibility, as you will need to work nights and weekends as needed, adapting to the dynamic retail environment.