TJX - Las Vegas, NV
posted 2 months ago
As a Retail Customer Experience Coordinator at TJ Maxx, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure prompt and courteous customer service, as well as to actively promote loyalty programs. You will lead by example, engaging and interacting with customers to create a positive shopping environment. This role requires you to maintain a clean and organized store, embodying the values of outstanding customer service that TJ Maxx is known for. In this dynamic position, you will be responsible for creating a positive internal and external customer experience. You will promote a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. An essential part of your role will involve training and mentoring Associates on front-end principles, helping them to personalize the customer experience while effectively promoting loyalty programs. You will also be tasked with assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly will be crucial to ensuring a positive customer experience. You will ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be key as you set and address priorities, providing progress updates as necessary. You will also be responsible for providing and accepting recognition and constructive feedback, fostering a supportive team environment. Additionally, you will partner with management to identify Associate training needs to increase effectiveness and ensure adherence to all labor laws, policies, and procedures. Promoting credit and loyalty programs, supporting store shrink reduction goals, and maintaining a safe environment will also be part of your responsibilities. Other duties may be assigned as needed, making this a versatile and engaging role within the TJ Maxx team.