Retail Customer Experience Coordinator

$33,280 - $34,320/Yr

TJX

Full-time - Entry Level

501-1,000 employees

General Merchandise Retailers

About the position

The position involves overseeing a team of Associates at Marshalls, ensuring excellent customer service and promoting loyalty programs. The role emphasizes creating a positive customer experience, training and mentoring staff, and maintaining store organization and cleanliness. The ideal candidate will lead by example and foster a culture of integrity and teamwork.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to store plan; prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match for those who meet service or hours requirements
• medical/dental/vision insurance
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance