TJX - Farmington, CT
posted 2 months ago
At TJ Maxx, we pride ourselves on creating an environment that is as dynamic as the products we offer. With over 1,000 stores, each location is unique, yet they all share a commitment to providing an exceptional shopping experience. As a leader in our store, you will play a crucial role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your leadership will ensure that our customers receive prompt and courteous service, and that our loyalty programs are effectively promoted. You will lead by example, engaging with customers and maintaining a clean and organized store environment. In this role, you will be responsible for creating a positive experience for both internal and external customers. You will promote a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. Training and mentoring Associates on front-end principles will be a key part of your responsibilities, as will coaching them on how to personalize the customer experience while promoting our loyalty programs. You will also manage the assignment of registers, support POS coverage needs, and coordinate breaks for all Associates. Addressing customer concerns promptly and ensuring a positive experience is paramount. You will ensure that Associates execute tasks according to the store plan, prioritizing as needed, and communicate effectively with management and Associates regarding priorities and progress updates. Recognition and constructive feedback will be part of your leadership style, and you will partner with management to identify training needs for Associates to enhance their effectiveness. Adherence to labor laws, policies, and procedures is essential, as is promoting safety awareness and maintaining a safe environment. Other duties may be assigned as needed.