Retail Customer Experience Coordinator

$27,040 - $28,080/Yr

TJX - Wichita, KS

Full-time - Entry Level

Wichita, KS

501-1,000 employees

General Merchandise Retailers

About the position

The position at Marshalls Store 1498 involves overseeing a team of Associates to ensure an excellent customer experience at the front of the store. The role emphasizes customer service, team leadership, and maintaining store organization while promoting loyalty programs and a positive shopping environment.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates.
• Engage and interact with customers to maintain a clean and organized store.
• Model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers, support POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to and from Associates.
• Partner with management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and participate in store shrink reduction goals.
• Maintain safety awareness and a safe environment.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking and strong communication skills.
• Organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Ability to train others with at least 1 year of retail and 6 months of leadership experience.

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance